FAQ (Frequently Asked Question)
SECURITY & PRIVACY:
How secure is my credit card information?
Your credit card information is protected by SSL (secure socket layer) technology. Unfortunately, the media has created an unfounded fear in the general public. The truth of the matter is that your credit card information is probably safer on the internet than it is whenever you hand your card to wait staff in a restaurant or to the clerk at a checkout counter. Think about it. If you wanted to steal credit card information, wouldn't it be much easier to root around in someone's garbage or get a job as a store clerk than break into a computer which is protected by layers of brilliant secure technology.
What will show on my credit card statement?
Your credit card statement will show a charge from "ATNAN LLC". This is the name of our parent company which was created to protect your privacy.
Why do you need my billing address and what is it?
The billing address is the address where you actually receive your credit card bills. It is NOT the address where you send them to. We need this information for your protection. When we process your credit card, we are asked to provide the billing address, including zip code. The information we enter must match the credit card records. If it does not match, we cannot process your order.
Will I get email from you or will you give my email address to others?
The only email you will receive from us will be to confirm our receipt of your order and your shipping status. You will only receive this IF you entered your email address correctly. We will NEVER give, sell or rent your email address to any other company. We do NOT make confirmation phone calls so if you want to know about the status of your order, you will need to give us your email address.
Will I be put on any mailing list?
NO! We do not send mail to our customers and we will NEVER give, sell or rent your name and address to any other company!
How will my order be packaged?
Your order will arrive in a plain brown box.
ORDER DELIVERY:
How long will it take to get my order?
In stock orders are usually shipped within 24-48 hours of confirmation of your order. If you've selected an item that is not in stock, you will receive email notification of this at the time your order is processed - usually on the next business day following placement of your order. Remember, we cannot notify you of anything if you don't enter a complete and correct email address.
We use UPS and USPS to ship your order. Your shipping charges are based on the value of your order so you always know what your shipping expenses are. See below for your current shipping charges.
STANDARDED SHIPPING CHARGES:
We Offer 2nd Day UPS for $16 more. Oversized heavy shipments may require additional shipping.
Shipping Transit Times:
- US and Canada Standard Shipping: 3-7 Business Days
- US Express UPS 2nd Day: 2-Busniess Days
- International Express: UPS 3-5 Business Days
How do I know you received my order?
You will receive an automatic email order confirmation notice at the time you place your order. However, to receive this you MUST enter a valid email address. We do NOT make confirmation phone calls. A valid email address contains the @ symbol and the domain name (.com, .net, .org, etc.). For example, if you use AOL as your service provider, your email address would be something like john_smith@aol.com.
What about international shipments?
We have no way of knowing exactly when your order will arrive if you are outside the United States. International orders are not insured and they are not guaranteed. We will also NOT BE LIABLE for items confiscated by customs.
International Rates:
We use UPS for International Shipping. **Note: Large or heavy orders may require additional shipping charges. We will notify you if your order requires additional shipping.
DEFECTIVE ITEM RETURNS POLICY:
What if something is defective?
Defects are re-placed with the exact same item only. All defective items must be pre-notified with Return Authorization #. All claims for defects, damaged shipments must be received within 5 days of delivery. Defective items must be unused and in original packaging. WE DO NOT GIVE REFUNDS FOR ANY REASON. If and item malfunctions within 5 days, please contact Customerservice@atnan.com additionally, many items come with manufacturer warranties with return instructions directly to the manufacturer. Keep this information as they will honor malfunctioning products for a much greater period of time.
What if I don't like what I ordered?
We're sorry but we cannot accept returns. This policy is for YOUR safety. You wouldn't want us to send you something that we had previously sent to someone else now, would you? Our items are not like clothing items in a department store where they can simply be re-hung and re-sold.